TERMS & CONDITIONS
TATTY & TILLY’S
TERMS & CONDITIONS (“the contract”)
1. By a) enrolling a dog with or b) permitting a dog to attend or c) accepting the Services of Tatty & Tilly’s and its staff, the Client is deemed to have accepted these Terms and Conditions.
2. Tatty & Tilly’s may act in the Client’s absence as guardian of their dog and may perform or take any action which they deem necessary in order to protect and keep in good health the Client’s dog. In the event of an emergency situation Tatty & Tilly’s have the authority to make important healthcare related decisions on behalf of the Client in the instance that the Client cannot be contacted and the matter is a dog welfare issue – in collaboration with our partnered vets.
3. The Client agrees to pay a weekly fee for a place at Tatty & Tilly’s on agreed fixed day/s every week.
4. The Client agrees to a maximum of 4 weeks ‘holiday’ each year (excluding the days that Tatty & Tilly’s is closed). Any further day care days missed will be charged in full or the Client will risk losing their weekly slot.
5. Tatty & Tilly’s is closed on bank holidays and the period between Christmas and New Year.
6. Tatty & Tilly’s requires 48 hours’ notice of cancellation. The Client agrees to provide such notice or pay the full amount for their day care space. The Client may leave at any time; there is no minimum term of contract, however 2 weeks’ notice must be given if the Client no longer wants their day care space.
7. Tatty & Tilly’s accepts payments made by Direct Debit or cash. Payments by Direct Debit must be received a minimum of 48 hours before the Client’s dog is due to attend day care. Cash may be left out to be collected on the day.
8. Annual price adjustment. The charge for our services is subject to change annually in line with changes to our service delivery costs. Tatty & Tilly’s will always give the Client at least 30 days’ notice via email of the exact increase each year.
LIMITATION OF LIABILITY: THE CLIENT’S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
9. The Client will take responsibility for any costs which may be incurred, by either veterinary or other, as a result of any damage, accident, or sickness caused to or by their dog and will pay any such costs or expenses on demand.
10. The Client agrees that he/ she is able to insure their dog under a pet insurance policy and is likewise able to insure home and property contents under a house and contents insurance policy. The Client is advised to notify his/her insurers of the day care arrangement in order to be covered under the pertinent insurance policies. The Client understands that Tatty & Tilly’s is only able to offer its competitive fees on the basis of its Clients insuring its pets appropriately.
11. The Client’s dog may be transported with other dogs in a Tatty & Tilly’s vehicle. The Client agrees that Tatty & Tilly’s cannot be held liable for death or injury to their dog in the event of a motor vehicle accident.
12. Tatty & Tilly’s may hold in possession the keys to the Client’s home and the Client is responsible for making arrangements with its own insurers with this regard.
13. Tatty & Tilly’s is an off-lead environment. The Client gives permission for Tatty & Tilly’s to walk their dog/s off the lead. The Client consents to their dog playing and interacting with other dogs in Tatty & Tilly’s secure field environment. Dogs will not be walked off-site; all activity takes place within Tatty & Tilly’s secure premises.
14. The Client has explicitly confirmed that their dog has no record of aggressive or anti-social behaviour and they have made a full and frank disclosure of any characteristic or trait that might make their dog unsuitable for socialising with other dogs.
15. Should the Client’s dog be deemed to be unsuitable, Tatty & Tilly’s reserves the right to cancel the booking indefinitely, with immediate effect.
16. To ensure a safe, responsible dynamic, we insist that all male dogs over one year old must be neutered in order to attend. Females in season generally cannot attend for at least 3-4 weeks.
17. The Client agrees to ensure that their dog/s will be kept up to date on all vaccinations, de-worming and de-fleaing.
18. If fleas, ticks or lice are noticed on the Client’s dog, the Client will receive immediate communication to seek advice from their vet. Tatty & Tilly’s will not administer medication without the Client’s consent. If the Client cannot be contacted the dog will be monitored and isolated if appropriate, until the dog is collected from day care or dropped home.
19 a. In the event of requiring emergency treatment, the Client agrees that the designated emergency vet of Tatty & Tilly’s is authorised to treat. In any other circumstances the Client will be contacted and treatment/appointments will take place through their dog’s regular registered vet.
b. The owner or designated main point of contact must be contacted to give consent for euthanasia in all circumstances where this is recommended as the course of action by a veterinary professional. Should the client and the dog’s emergency contact not be contactable, veterinary advice will be followed.
20. Medicines instructed to be given to their dog during day care at Tatty & Tilly’s by the Client will be stored, used and disposed of in accordance with the instructions of the manufacturer. Medicines will only be administered to their dog with the Client’s consent following veterinary advice.
21. The Client consents that crates may be used for feeding if required and in the event of exceptional circumstances to maintain dog and human safety as appropriate and only, if necessary, their dog may be placed in a crate for a limited time. Dogs will not be placed in a crate for longer than one hour in any 8 hour period as this is the guidance under the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 – Statutory Guidance for providing day care for dogs.
22. Tatty & Tilly’s does not supply dog food. If the Client supplies their dog with a daily meal whilst at day care, then the Client understands their dog will be fed in a separated area in isolation from other dogs.
23. By attending Tatty & Tilly’s, the Client consents for Tatty & Tilly’s to feed their dog food supplied by the Client.
24. All dogs who attend Tatty & Tilly’s partake in an enrichment programme that involves socialisation, play, scents, snacks and interaction and by sending their dog to Tatty & Tilly’s the Client consents to their dog partaking in these activities, appropriate adjustments will be made to allow the participation of dogs with special requirements.
25. The Client gives consent for their dog’s image to be used in photo or video format on Tatty & Tilly’s promotional material and social media or in any format that Tatty & Tilly’s considers appropriate.
26. Force Majeure. Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.
27. Entire Agreement
a. This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
b. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
28. Variation. No variation of the Contract shall be effective unless it is in writing and notified or accepted by Tatty & Tilly’s.
29. Third parties. No one other than a party to the Contract shall have any right to enforce any of its terms.